Polityka Refundacji
At 4K Download, we highly value feedback from users of our applications. If you encounter an error, have questions, or wish to make suggestions, please feel free to contact us. Our technical support team is committed to providing you with a prompt and knowledgeable response within 48 hours. Typically, most issues are resolved immediately. The numerous positive testimonials regarding our specialists and products attest to this commitment. However, we encourage you to review the 4K Download refund policy.
Full Refund Eligibility
We offer a full refund of your payment under the following circumstances:
- Software errors. If you experience an error that prevents proper use of our software, and we cannot resolve the issue within 30 days.
Note: A refund will only be issued if you provide detailed information about the error as requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
- Accidental duplicate purchase. If you accidentally bought the software license more than once.
- Activation issues. If you can’t activate the license on your computer due to technical reasons.
Important: Refund requests must be made within the first six months after purchasing a license for a valid reason as outlined in this policy. Please note that no refund requests will be considered after six months from the date of purchase.
Refund Denial Conditions
We reserve the right to deny refund requests in the following situations:
- Change of mind. If you inform us that you have changed your mind about purchasing the software, stating you have uninstalled it and will not use it without providing specific reasons.
- Unreasonable expectations. If you request a refund because the software does not include functionalities that we did not list as supported on our official website.
- Force majeure situations. In cases of force majeure, such as changes made by YouTube or other sites, that render content downloading impossible. However, you may request a refund if such a situation occurs within 30 days of your purchase date.
If you disagree with our grounds for denying a refund, you have the option to contact your bank and initiate a chargeback.
Refund Prevention
In order to minimize the likelihood of needing to request a refund, we recommend:
- Carefully reading through all features provided on the product page of the application for which you're interested in purchasing the license. This will help you understand what is included and what is not and make an informed decision you won’t regret.
- Taking the time to read our terms and conditions, as well as the refund policy, to set clear expectations for how we operate.
